"I am writing to express my thanks for all the positive changes I have noticed in the pupils who have been part of your re-integration programme. ... Having failed at school and been rejected, you have come in and treated these young people with respect and only had the highest expectations of them. Pupils have produced quality outcomes in terms of their responses verbally ... Self esteem has improved and pupils appear to have a more positive attitude generally ... All your work is so very carefully planned and geared towards helping the indivdual's particular needs. You .. find an enjoyable and stimulating manner of introducing the .. topics..."